1. Return & Exchange Window
- You have 7 days from the date you receive your item to request a return or exchange. After 7 days, we cannot offer you a refund or exchange.
2. Conditions for Returns and Exchanges
- To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags intact.
- Several types of goods are exempt from being returned or exchanged. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
3. Proof of Purchase
- To complete your return or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
4. Non-returnable Items
- Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer service immediately at rajgharanaenterprise@gmail.com. We will arrange a return, exchange, or refund for you, depending on your preference and the item's availability.
6. Returns Process
- To return your product, you should mail it to: G-64, The Palladium Mall, Yogichowk, Surat, Gujarat 395010, India.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
7. Refunds
- Once we receive your returned item, we will inspect it and notify you of the receipt of your returned item. We will also inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 6-8 days.
8. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rajgharanaenterprise@gmail.com and send your item to the above address.
9. Manufacturer Warranty Claims
- For products that come with a manufacturer's warranty, please contact the manufacturer directly for service or warranty claims.
10. Customer Service
- For questions related to refunds and returns, please contact our customer service at rajgharanaenterprise@gmail.com.
Policy Modifications
- We reserve the right to modify this returns and exchanges policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
By making a purchase on our website, you agree to this returns and exchanges policy.